MORGAN BLAKE
Business Operations Manager
linkedin.com/in/morgan-blake-demo
Business operations manager with 10+ years driving revenue growth, regional media operations, and cross-functional team leadership. Proven record of improving P&L performance, launching subscription streaming products, and building trusted partnerships with internal stakeholders and enterprise clients across North America and APAC.
Strengths and Expertise
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Professional Experience
Northwind Media Group · Denver, CO
Operations Manager
Oct 2019 – Present
Led nationwide operations and subscription product launches, contributing to 120% revenue growth over two years while scaling teams across three regions.
Accomplishments:
- Directed planning for video-on-demand and OTT streaming initiatives from concept through go-live, coordinating product, engineering, and client success.
- Reduced operational overhead by 18% by standardizing reporting workflows and automating weekly KPI dashboards for executive leadership.
- Built a high-performing operations team of 14, improving on-time project delivery from 78% to 94% within 12 months.
Summit Bridge Consulting · Austin, TX
Business Development Manager
Aug 2017 – Sep 2019
Partnered with sales and delivery teams to expand enterprise accounts, supporting 180% portfolio growth over two years in a competitive B2B services market.
Accomplishments:
- Identified process gaps in the sales handoff workflow and implemented a qualification framework that increased close rate by 22%.
- Negotiated multi-year contracts worth $4.2M annually while maintaining strong client retention and satisfaction scores above 92%.
Brightline Industries · Phoenix, AZ
Sales and Client Relationship Manager
Jan 2012 – Jul 2017
Managed a portfolio of 35+ mid-market accounts and served as primary liaison for escalations, renewals, and expansion opportunities.
Accomplishments:
- Improved response time to client requests by 40% through a new ticketing workflow and weekly account review cadence.
- Coached two junior account managers, both promoted within 18 months based on quota attainment and client feedback.
Education
Bachelor of Business Administration in Management
Metro State University · May 2011
Graduate Certificate in Human Resource Management
Front Range College · Dec 2014
Certifications
Certified Business Analysis Professional (CBAP)
IIBA · Jun 2021
References available upon request.